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Zendesk
Enterprise customer service and support ticketing platform
⭐ 4.2/5Founded 2007
About Zendesk
Zendesk is a comprehensive customer service platform offering ticketing, live chat, knowledge base, call center, and AI-powered automation. It serves enterprises with omnichannel support across email, chat, phone, and social.
Key Features
✓Ticketing System
✓Live Chat
✓Knowledge Base
✓Call Center
✓AI Bot
✓Omnichannel
Pros & Cons
👍 Pros
- ✓Most comprehensive feature set
- ✓Excellent marketplace
- ✓Strong enterprise features
- ✓Reliable at scale
👎 Cons
- ✗Expensive per agent
- ✗Complex setup
- ✗UI feels heavy
- ✗Support for Zendesk itself lacking
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