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Intercom
Customer messaging platform for sales, marketing, and support.
⭐ 4.2/5Founded 2011
About Intercom
Intercom is a customer communications platform that combines live chat, bots, product tours, and a help center. It's designed to help businesses communicate with customers throughout their lifecycle — from acquisition to engagement to support.
Key Features
✓Live chat
✓AI chatbot
✓Help center
✓Product tours
✓Outbound messaging
✓Inbox
✓Tickets
✓Reports
✓Custom bots
✓Integrations
Pros & Cons
👍 Pros
- ✓Powerful platform
- ✓AI features
- ✓Good UX
- ✓Comprehensive
👎 Cons
- ✗Very expensive
- ✗Complex pricing
- ✗Feature overload
- ✗Slow support
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