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H

Help Scout

Human-focused helpdesk built for small businesses

⭐ 4.4/5Free Tier AvailableFounded 2011
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About Help Scout

Help Scout provides a shared inbox, knowledge base, and live chat with a focus on human, personal customer interactions. No ticket numbers — just email-like conversations that feel personal.

Key Features

✓Shared Inbox
✓Knowledge Base
✓Live Chat (Beacon)
✓Customer Profiles
✓Saved Replies
✓Workflows

Pros & Cons

👍 Pros

  • ✓Feels like email not tickets
  • ✓Simple and clean
  • ✓Great knowledge base
  • ✓Excellent customer support

👎 Cons

  • ✗Limited reporting
  • ✗No phone/call center
  • ✗Fewer integrations
  • ✗Basic automation
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Best Help Scout Alternatives

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F

Freshdesk

Intuitive helpdesk software with a generous free tier

Free Tier⭐ 4.3
Up to 10 agents3 alternatives
Z

Zendesk

Enterprise customer service and support ticketing platform

⭐ 4.2
From $55/agent/mo3 alternatives
I

Intercom

Customer messaging platform for sales, marketing, and support.

⭐ 4.2
From $39/user/mo2 alternatives

Compare Help Scout

Help Scout vs Freshdesk→Help Scout vs Zendesk→Help Scout vs Intercom→