Zendesk vs Freshdesk
A detailed comparison of Zendesk and Freshdesk to help you choose the right tool for your needs.
💰 Pricing Comparison
| Plan | Zendesk | Freshdesk |
|---|---|---|
| Free Tier | ✗ No | ✓ Up to 10 agents |
| Lowest Paid | $55/agent/mo | $18/agent/mo |
| Enterprise | $115/agent/mo | $95/agent/mo |
⚡ Feature Comparison
| Feature | Zendesk | Freshdesk |
|---|---|---|
| Ticketing System | ✓ | — |
| Live Chat | ✓ | — |
| Knowledge Base | ✓ | ✓ |
| Call Center | ✓ | — |
| AI Bot | ✓ | — |
| Omnichannel | ✓ | — |
| Ticketing | — | ✓ |
| Automations | — | ✓ |
| SLA Management | — | ✓ |
| Community Forums | — | ✓ |
| Freddy AI | — | ✓ |
| Open Source | ✗ | ✗ |
| Rating | ⭐ 4.2 | ⭐ 4.3 |
Pros & Cons
Zendesk
Pros
- ✓ Most comprehensive feature set
- ✓ Excellent marketplace
- ✓ Strong enterprise features
- ✓ Reliable at scale
Cons
- ✗ Expensive per agent
- ✗ Complex setup
- ✗ UI feels heavy
- ✗ Support for Zendesk itself lacking
Freshdesk
Pros
- ✓ Generous free tier
- ✓ Clean intuitive UI
- ✓ Good automation
- ✓ Affordable paid plans
Cons
- ✗ Reporting limited on lower tiers
- ✗ Customization constrained
- ✗ Marketplace smaller than Zendesk
- ✗ AI features cost extra
🏆 The Verdict
Choose Zendesk if: You need enterprises needing comprehensive omnichannel customer support. Zendesk excels with its most comprehensive feature set and excellent marketplace.
Choose Freshdesk if: You need small to mid-size teams wanting capable helpdesk without high cost. Freshdesk stands out with its generous free tier and clean intuitive ui.
Best free option: Freshdesk offers a free tier (Up to 10 agents).
❓ Frequently Asked Questions
Is Zendesk better than Freshdesk?
It depends on your needs. Zendesk is better for enterprises needing comprehensive omnichannel customer support, while Freshdesk is better for small to mid-size teams wanting capable helpdesk without high cost. Both are excellent tools rated 4.2 and 4.3 respectively.
Which is cheaper, Zendesk or Freshdesk?
Zendesk starts at $55/agent/mo while Freshdesk starts at $18/agent/mo. Freshdesk also has a free tier.
Can I switch from Zendesk to Freshdesk?
Most tools offer import/export features to help you migrate. We recommend trying Freshdesk's free tier before fully committing to a switch.
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