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Freshdesk

Intuitive helpdesk software with a generous free tier

⭐ 4.3/5Free Tier AvailableFounded 2010
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About Freshdesk

Freshdesk by Freshworks offers ticketing, knowledge base, community forums, and automation. Known for its clean interface and generous free plan supporting up to 10 agents.

Key Features

✓Ticketing
✓Knowledge Base
✓Automations
✓SLA Management
✓Community Forums
✓Freddy AI

Pros & Cons

👍 Pros

  • ✓Generous free tier
  • ✓Clean intuitive UI
  • ✓Good automation
  • ✓Affordable paid plans

👎 Cons

  • ✗Reporting limited on lower tiers
  • ✗Customization constrained
  • ✗Marketplace smaller than Zendesk
  • ✗AI features cost extra
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Best Freshdesk Alternatives

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Zendesk

Enterprise customer service and support ticketing platform

⭐ 4.2
From $55/agent/mo3 alternatives
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Help Scout

Human-focused helpdesk built for small businesses

Free Tier⭐ 4.4
Up to 50 contacts/mo3 alternatives
I

Intercom

Customer messaging platform for sales, marketing, and support.

⭐ 4.2
From $39/user/mo2 alternatives

Compare Freshdesk

Freshdesk vs Zendesk→Freshdesk vs Help Scout→Freshdesk vs Intercom→