Zoho CRM vs Freshsales
A detailed comparison of Zoho CRM and Freshsales to help you choose the right tool for your needs.
💰 Pricing Comparison
| Plan | Zoho CRM | Freshsales |
|---|---|---|
| Free Tier | ✓ Up to 3 users | ✓ Free plan available |
| Lowest Paid | $14/user/mo | $9/user/mo |
| Enterprise | $40/user/mo | $59/user/mo |
⚡ Feature Comparison
| Feature | Zoho CRM | Freshsales |
|---|---|---|
| Lead management | ✓ | — |
| Deal pipeline | ✓ | — |
| Workflow automation | ✓ | ✓ |
| Zia AI assistant | ✓ | — |
| Multichannel | ✓ | — |
| Analytics | ✓ | — |
| Custom modules | ✓ | — |
| API | ✓ | — |
| Mobile app | ✓ | ✓ |
| Territory management | ✓ | — |
| AI lead scoring | — | ✓ |
| Built-in phone | — | ✓ |
| Email tracking | — | ✓ |
| Pipeline management | — | ✓ |
| Freddy AI | — | ✓ |
| Reports | — | ✓ |
| Web forms | — | ✓ |
| Chat campaigns | — | ✓ |
| Open Source | ✗ | ✗ |
| Rating | ⭐ 4.1 | ⭐ 4.2 |
Pros & Cons
Zoho CRM
Pros
- ✓ Great value
- ✓ Zoho ecosystem
- ✓ AI features included
- ✓ Good customization
Cons
- ✗ Interface can be clunky
- ✗ Steep learning curve
- ✗ Support can be slow
- ✗ Complex setup
Freshsales
Pros
- ✓ Built-in communication tools
- ✓ AI features
- ✓ Good free tier
- ✓ Affordable
Cons
- ✗ Limited integrations
- ✗ Less customizable
- ✗ Reporting limitations
- ✗ Smaller ecosystem
🏆 The Verdict
Choose Zoho CRM if: You need smbs wanting value-for-money crm. Zoho CRM excels with its great value and zoho ecosystem.
Choose Freshsales if: You need teams wanting built-in communication in their crm. Freshsales stands out with its built-in communication tools and ai features.
Best free option: Both Zoho CRM and Freshsales offer free tiers. Zoho CRM offers "Up to 3 users" while Freshsales offers "Free plan available".
❓ Frequently Asked Questions
Is Zoho CRM better than Freshsales?
It depends on your needs. Zoho CRM is better for smbs wanting value-for-money crm, while Freshsales is better for teams wanting built-in communication in their crm. Both are excellent tools rated 4.1 and 4.2 respectively.
Which is cheaper, Zoho CRM or Freshsales?
Zoho CRM starts at $14/user/mo while Freshsales starts at $9/user/mo. Both offer free tiers.
Can I switch from Zoho CRM to Freshsales?
Most tools offer import/export features to help you migrate. We recommend trying Freshsales's free tier before fully committing to a switch.
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