Tidio vs Tawk.to
A detailed comparison of Tidio and Tawk.to to help you choose the right tool for your needs.
💰 Pricing Comparison
| Plan | Tidio | Tawk.to |
|---|---|---|
| Free Tier | ✓ 50 conversations/mo | ✓ Completely free |
| Lowest Paid | $29/mo | Free |
| Enterprise | Custom | Free (paid add-ons) |
⚡ Feature Comparison
| Feature | Tidio | Tawk.to |
|---|---|---|
| Live chat | ✓ | ✓ |
| AI chatbots | ✓ | — |
| Ticketing | ✓ | ✓ |
| Email integration | ✓ | — |
| Visitor tracking | ✓ | — |
| Canned responses | ✓ | ✓ |
| Analytics | ✓ | — |
| Shopify integration | ✓ | — |
| Multi-language | ✓ | — |
| Mobile app | ✓ | ✓ |
| Knowledge base | — | ✓ |
| Chat pages | — | ✓ |
| Group messaging | — | ✓ |
| Video/voice | — | ✓ |
| Screen sharing | — | ✓ |
| File sharing | — | ✓ |
| Open Source | ✗ | ✗ |
| Rating | ⭐ 4.3 | ⭐ 4 |
Pros & Cons
Tidio
Pros
- ✓ Easy setup
- ✓ Good AI chatbots
- ✓ Shopify integration
- ✓ Visual bot builder
Cons
- ✗ Free plan limited
- ✗ Can be pricey
- ✗ Bot AI sometimes off
- ✗ Limited customization
Tawk.to
Pros
- ✓ Completely free
- ✓ Feature-rich
- ✓ Easy setup
- ✓ Mobile app
Cons
- ✗ Tawk.to branding
- ✗ Basic design
- ✗ Can be slow
- ✗ Limited customization
🏆 The Verdict
Choose Tidio if: You need small ecommerce businesses wanting ai-powered customer chat without complexity. Tidio excels with its easy setup and good ai chatbots.
Choose Tawk.to if: You need businesses wanting free live chat. Tawk.to stands out with its completely free and feature-rich.
Best free option: Both Tidio and Tawk.to offer free tiers. Tidio offers "50 conversations/mo" while Tawk.to offers "Completely free".
❓ Frequently Asked Questions
Is Tidio better than Tawk.to?
It depends on your needs. Tidio is better for small ecommerce businesses wanting ai-powered customer chat without complexity, while Tawk.to is better for businesses wanting free live chat. Both are excellent tools rated 4.3 and 4 respectively.
Which is cheaper, Tidio or Tawk.to?
Tidio starts at $29/mo while Tawk.to starts at Free. Both offer free tiers.
Can I switch from Tidio to Tawk.to?
Most tools offer import/export features to help you migrate. We recommend trying Tawk.to's free tier before fully committing to a switch.
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