Tidio vs Intercom
A detailed comparison of Tidio and Intercom to help you choose the right tool for your needs.
💰 Pricing Comparison
| Plan | Tidio | Intercom |
|---|---|---|
| Free Tier | ✓ 50 conversations/mo | ✗ No |
| Lowest Paid | $29/mo | $39/user/mo |
| Enterprise | Custom | Custom pricing |
⚡ Feature Comparison
| Feature | Tidio | Intercom |
|---|---|---|
| Live chat | ✓ | ✓ |
| AI chatbots | ✓ | — |
| Ticketing | ✓ | — |
| Email integration | ✓ | — |
| Visitor tracking | ✓ | — |
| Canned responses | ✓ | — |
| Analytics | ✓ | — |
| Shopify integration | ✓ | — |
| Multi-language | ✓ | — |
| Mobile app | ✓ | — |
| AI chatbot | — | ✓ |
| Help center | — | ✓ |
| Product tours | — | ✓ |
| Outbound messaging | — | ✓ |
| Inbox | — | ✓ |
| Tickets | — | ✓ |
| Reports | — | ✓ |
| Custom bots | — | ✓ |
| Integrations | — | ✓ |
| Open Source | ✗ | ✗ |
| Rating | ⭐ 4.3 | ⭐ 4.2 |
Pros & Cons
Tidio
Pros
- ✓ Easy setup
- ✓ Good AI chatbots
- ✓ Shopify integration
- ✓ Visual bot builder
Cons
- ✗ Free plan limited
- ✗ Can be pricey
- ✗ Bot AI sometimes off
- ✗ Limited customization
Intercom
Pros
- ✓ Powerful platform
- ✓ AI features
- ✓ Good UX
- ✓ Comprehensive
Cons
- ✗ Very expensive
- ✗ Complex pricing
- ✗ Feature overload
- ✗ Slow support
🏆 The Verdict
Choose Tidio if: You need small ecommerce businesses wanting ai-powered customer chat without complexity. Tidio excels with its easy setup and good ai chatbots.
Choose Intercom if: You need saas companies wanting full customer messaging. Intercom stands out with its powerful platform and ai features.
Best free option: Tidio offers a free tier (50 conversations/mo).
❓ Frequently Asked Questions
Is Tidio better than Intercom?
It depends on your needs. Tidio is better for small ecommerce businesses wanting ai-powered customer chat without complexity, while Intercom is better for saas companies wanting full customer messaging. Both are excellent tools rated 4.3 and 4.2 respectively.
Which is cheaper, Tidio or Intercom?
Tidio starts at $29/mo while Intercom starts at $39/user/mo. Tidio also has a free tier.
Can I switch from Tidio to Intercom?
Most tools offer import/export features to help you migrate. We recommend trying Intercom's trial before fully committing to a switch.
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