Tidio vs Crisp
A detailed comparison of Tidio and Crisp to help you choose the right tool for your needs.
💰 Pricing Comparison
| Plan | Tidio | Crisp |
|---|---|---|
| Free Tier | ✓ 50 conversations/mo | ✓ 2 agents, basic chat |
| Lowest Paid | $29/mo | $25/mo/workspace |
| Enterprise | Custom | $95/mo/workspace |
⚡ Feature Comparison
| Feature | Tidio | Crisp |
|---|---|---|
| Live chat | ✓ | — |
| AI chatbots | ✓ | — |
| Ticketing | ✓ | — |
| Email integration | ✓ | — |
| Visitor tracking | ✓ | — |
| Canned responses | ✓ | — |
| Analytics | ✓ | — |
| Shopify integration | ✓ | — |
| Multi-language | ✓ | — |
| Mobile app | ✓ | — |
| Live Chat | — | ✓ |
| Chatbot Builder | — | ✓ |
| CRM | — | ✓ |
| Knowledge Base | — | ✓ |
| Shared Inbox | — | ✓ |
| Video Chat | — | ✓ |
| Open Source | ✗ | ✗ |
| Rating | ⭐ 4.3 | ⭐ 4.2 |
Pros & Cons
Tidio
Pros
- ✓ Easy setup
- ✓ Good AI chatbots
- ✓ Shopify integration
- ✓ Visual bot builder
Cons
- ✗ Free plan limited
- ✗ Can be pricey
- ✗ Bot AI sometimes off
- ✗ Limited customization
Crisp
Pros
- ✓ Very affordable
- ✓ Good free tier
- ✓ Workspace pricing not per-seat
- ✓ Clean modern UI
Cons
- ✗ Chatbot limited vs Intercom
- ✗ Smaller ecosystem
- ✗ Reporting basic
- ✗ English-centric docs
🏆 The Verdict
Choose Tidio if: You need small ecommerce businesses wanting ai-powered customer chat without complexity. Tidio excels with its easy setup and good ai chatbots.
Choose Crisp if: You need startups wanting affordable all-in-one customer messaging. Crisp stands out with its very affordable and good free tier.
Best free option: Both Tidio and Crisp offer free tiers. Tidio offers "50 conversations/mo" while Crisp offers "2 agents, basic chat".
❓ Frequently Asked Questions
Is Tidio better than Crisp?
It depends on your needs. Tidio is better for small ecommerce businesses wanting ai-powered customer chat without complexity, while Crisp is better for startups wanting affordable all-in-one customer messaging. Both are excellent tools rated 4.3 and 4.2 respectively.
Which is cheaper, Tidio or Crisp?
Tidio starts at $29/mo while Crisp starts at $25/mo/workspace. Both offer free tiers.
Can I switch from Tidio to Crisp?
Most tools offer import/export features to help you migrate. We recommend trying Crisp's free tier before fully committing to a switch.
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