Pipedrive vs Zoho CRM
A detailed comparison of Pipedrive and Zoho CRM to help you choose the right tool for your needs.
💰 Pricing Comparison
| Plan | Pipedrive | Zoho CRM |
|---|---|---|
| Free Tier | ✗ No | ✓ Up to 3 users |
| Lowest Paid | $14/user/mo | $14/user/mo |
| Enterprise | $99/user/mo | $40/user/mo |
⚡ Feature Comparison
| Feature | Pipedrive | Zoho CRM |
|---|---|---|
| Visual pipeline | ✓ | — |
| Activity tracking | ✓ | — |
| Email integration | ✓ | — |
| Automation | ✓ | — |
| Reporting | ✓ | — |
| Web forms | ✓ | — |
| Custom fields | ✓ | — |
| API access | ✓ | — |
| Mobile app | ✓ | ✓ |
| Smart contact data | ✓ | — |
| Lead management | — | ✓ |
| Deal pipeline | — | ✓ |
| Workflow automation | — | ✓ |
| Zia AI assistant | — | ✓ |
| Multichannel | — | ✓ |
| Analytics | — | ✓ |
| Custom modules | — | ✓ |
| API | — | ✓ |
| Territory management | — | ✓ |
| Open Source | ✗ | ✗ |
| Rating | ⭐ 4.3 | ⭐ 4.1 |
Pros & Cons
Pipedrive
Pros
- ✓ Very intuitive
- ✓ Great pipeline view
- ✓ Affordable
- ✓ Good mobile app
Cons
- ✗ Limited free plan
- ✗ Basic reporting
- ✗ Limited marketing tools
- ✗ No built-in phone
Zoho CRM
Pros
- ✓ Great value
- ✓ Zoho ecosystem
- ✓ AI features included
- ✓ Good customization
Cons
- ✗ Interface can be clunky
- ✗ Steep learning curve
- ✗ Support can be slow
- ✗ Complex setup
🏆 The Verdict
Choose Pipedrive if: You need sales-focused smbs. Pipedrive excels with its very intuitive and great pipeline view.
Choose Zoho CRM if: You need smbs wanting value-for-money crm. Zoho CRM stands out with its great value and zoho ecosystem.
Best free option: Zoho CRM offers a free tier (Up to 3 users).
❓ Frequently Asked Questions
Is Pipedrive better than Zoho CRM?
It depends on your needs. Pipedrive is better for sales-focused smbs, while Zoho CRM is better for smbs wanting value-for-money crm. Both are excellent tools rated 4.3 and 4.1 respectively.
Which is cheaper, Pipedrive or Zoho CRM?
Pipedrive starts at $14/user/mo while Zoho CRM starts at $14/user/mo. Zoho CRM also has a free tier.
Can I switch from Pipedrive to Zoho CRM?
Most tools offer import/export features to help you migrate. We recommend trying Zoho CRM's free tier before fully committing to a switch.
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