Crisp vs Help Scout
A detailed comparison of Crisp and Help Scout to help you choose the right tool for your needs.
💰 Pricing Comparison
| Plan | Crisp | Help Scout |
|---|---|---|
| Free Tier | ✓ 2 agents, basic chat | ✓ Up to 50 contacts/mo |
| Lowest Paid | $25/mo/workspace | $25/user/mo |
| Enterprise | $95/mo/workspace | $50/user/mo |
⚡ Feature Comparison
| Feature | Crisp | Help Scout |
|---|---|---|
| Live Chat | ✓ | — |
| Chatbot Builder | ✓ | — |
| CRM | ✓ | — |
| Knowledge Base | ✓ | ✓ |
| Shared Inbox | ✓ | ✓ |
| Video Chat | ✓ | — |
| Live Chat (Beacon) | — | ✓ |
| Customer Profiles | — | ✓ |
| Saved Replies | — | ✓ |
| Workflows | — | ✓ |
| Open Source | ✗ | ✗ |
| Rating | ⭐ 4.2 | ⭐ 4.4 |
Pros & Cons
Crisp
Pros
- ✓ Very affordable
- ✓ Good free tier
- ✓ Workspace pricing not per-seat
- ✓ Clean modern UI
Cons
- ✗ Chatbot limited vs Intercom
- ✗ Smaller ecosystem
- ✗ Reporting basic
- ✗ English-centric docs
Help Scout
Pros
- ✓ Feels like email not tickets
- ✓ Simple and clean
- ✓ Great knowledge base
- ✓ Excellent customer support
Cons
- ✗ Limited reporting
- ✗ No phone/call center
- ✗ Fewer integrations
- ✗ Basic automation
🏆 The Verdict
Choose Crisp if: You need startups wanting affordable all-in-one customer messaging. Crisp excels with its very affordable and good free tier.
Choose Help Scout if: You need small businesses wanting personal, human customer support. Help Scout stands out with its feels like email not tickets and simple and clean.
Best free option: Both Crisp and Help Scout offer free tiers. Crisp offers "2 agents, basic chat" while Help Scout offers "Up to 50 contacts/mo".
❓ Frequently Asked Questions
Is Crisp better than Help Scout?
It depends on your needs. Crisp is better for startups wanting affordable all-in-one customer messaging, while Help Scout is better for small businesses wanting personal, human customer support. Both are excellent tools rated 4.2 and 4.4 respectively.
Which is cheaper, Crisp or Help Scout?
Crisp starts at $25/mo/workspace while Help Scout starts at $25/user/mo. Both offer free tiers.
Can I switch from Crisp to Help Scout?
Most tools offer import/export features to help you migrate. We recommend trying Help Scout's free tier before fully committing to a switch.
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