Crisp vs Freshdesk
A detailed comparison of Crisp and Freshdesk to help you choose the right tool for your needs.
💰 Pricing Comparison
| Plan | Crisp | Freshdesk |
|---|---|---|
| Free Tier | ✓ 2 agents, basic chat | ✓ Up to 10 agents |
| Lowest Paid | $25/mo/workspace | $18/agent/mo |
| Enterprise | $95/mo/workspace | $95/agent/mo |
⚡ Feature Comparison
| Feature | Crisp | Freshdesk |
|---|---|---|
| Live Chat | ✓ | — |
| Chatbot Builder | ✓ | — |
| CRM | ✓ | — |
| Knowledge Base | ✓ | ✓ |
| Shared Inbox | ✓ | — |
| Video Chat | ✓ | — |
| Ticketing | — | ✓ |
| Automations | — | ✓ |
| SLA Management | — | ✓ |
| Community Forums | — | ✓ |
| Freddy AI | — | ✓ |
| Open Source | ✗ | ✗ |
| Rating | ⭐ 4.2 | ⭐ 4.3 |
Pros & Cons
Crisp
Pros
- ✓ Very affordable
- ✓ Good free tier
- ✓ Workspace pricing not per-seat
- ✓ Clean modern UI
Cons
- ✗ Chatbot limited vs Intercom
- ✗ Smaller ecosystem
- ✗ Reporting basic
- ✗ English-centric docs
Freshdesk
Pros
- ✓ Generous free tier
- ✓ Clean intuitive UI
- ✓ Good automation
- ✓ Affordable paid plans
Cons
- ✗ Reporting limited on lower tiers
- ✗ Customization constrained
- ✗ Marketplace smaller than Zendesk
- ✗ AI features cost extra
🏆 The Verdict
Choose Crisp if: You need startups wanting affordable all-in-one customer messaging. Crisp excels with its very affordable and good free tier.
Choose Freshdesk if: You need small to mid-size teams wanting capable helpdesk without high cost. Freshdesk stands out with its generous free tier and clean intuitive ui.
Best free option: Both Crisp and Freshdesk offer free tiers. Crisp offers "2 agents, basic chat" while Freshdesk offers "Up to 10 agents".
❓ Frequently Asked Questions
Is Crisp better than Freshdesk?
It depends on your needs. Crisp is better for startups wanting affordable all-in-one customer messaging, while Freshdesk is better for small to mid-size teams wanting capable helpdesk without high cost. Both are excellent tools rated 4.2 and 4.3 respectively.
Which is cheaper, Crisp or Freshdesk?
Crisp starts at $25/mo/workspace while Freshdesk starts at $18/agent/mo. Both offer free tiers.
Can I switch from Crisp to Freshdesk?
Most tools offer import/export features to help you migrate. We recommend trying Freshdesk's free tier before fully committing to a switch.
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